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Our Policy

Being on time for your order is extremely crucial as we have other orders that need to be fulfilled in a timely manner. Due to this, a 10-15 minute grace period will be given surrounding the agreed upon pickup time. ORDERS MUST BE PICKED UP ON TIME. 

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A security deposit may be required when orders are confirmed. The remaining balance can be paid at the time of pickup/delivery.

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In the event that you need to cancel your order, please note that there is a 48-hour window to cancel your order. Please be aware that the security deposit received at the time of order confirmation is non-refundable.

If a customer is  “no-show”, the customer is REQUIRED to pay full price for the items ordered.

  • Do you deliver?
    Delivery is based on availability and there is a fee depending on mileage. 1-10 miles = $10 fee 10-20 miles = $25 fee 20-30 miles = $40 fee >30 miles = $55 fee
  • I have dietary restrictions. Can you accommodate that?
    You may note any allergies or dietary restrictions when placing your order. While we take steps to minimize the risk of cross-contamination, we cannot guarantee that your order is 100% allergy-free.
  • My purchase is for a special themed event. Can you personalize items?
    We do our best to incorporate any themes you would like. Please be aware that we need to buy items to fulfill your desired theme, so there will be an upcharge. This will be discussed when your order is confirmed.
  • How soon in advance should I place my order?
    We try to accommodate all orders, but it is best to place your order ASAP as our calendar fills up quickly.
  • What if I need to cancel my order?
    There is a 48-hour window to cancel your order. Please note, that the security deposit received at the time of order confirmation is non-refundable.
  • Do I need to refrigerate my order?
    Charcuterie is best served at room temperature for up to 2 hours. If you won’t be enjoying the charcuterie right away, we recommend refrigerating and taking it out 20-30 minutes prior to serving.
  • Do you sell gift cards?
    Yes, we do! If you are interested in a gift card, please email us at thegricheese@gmail.com

Frequently Ask Questions

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